5 Reasons Your Roof Is Leaking

Jeff Knudson and Roofstar Arizona, Inc. came recommended to us. Much time was spent with physical, hands on inspection of our roof and specific “problem areas”. Each issue was thoroughly explained and reasonable solution provided. Repair was scheduled within 24 hours of accepting offer. Repair agents arrived on time and introduced themselves and explained what they were going to do. At the end of day one, the supervisor stopped to check on progress and see if an early start the next morning was alright with us. Each day grounds were cleaned leaving no sign anyone was here. On final day the laborers let us know they were finished. Within an hour Jeff arrived and made many trips up the ladder to inspect and made a short list of things they needed to finish the next morning. Job done! EXTREMELY pleased with Roofstar’s service and recommend.

If you are looking for honesty and integrity, look no further. I just had Roofstar repair my roof and they did a great job. We had another company re-do our roof 6 years ago and we were not expecting to have issues. I had a few roofing companies come out and give us estimates on fixing what the other company did wrong. All of the other companies said we had to re-do our whole roof, quoting around $12,000. Roofstar was recommended by my brother who is an insurance agent. He said he has used Roofstar for the past 15 years and said Jeff the owner was the nicest and most honest person he has worked with. He recommends all of his clients to Roofstar.

Bill came out and looked at the roof and said we had a unique issue with the roof. He said he didn’t want to miss quote us and wanted to talk to Jeff (the owner) to get his opinion. The quote came in, but I had a question on how something was going to be fixed. Jeff (the owner) came out to my house and spent at least an hour looking at what need to be done. Tell me, what other company’s owner would come out personally and look at a roof??? Especially in the hot Arizona summer??? Not only did Jeff come out, he figured out that we only needed to repair 50% of the roof and saved us over half of what all the other companies were going to charge. Seriously, who does that these days??? Most companies try to over sell so they can make a larger profit, Jeff didn’t do that!

The crew was great, on time and very professional. They did a great job and made sure they cleaned up after they left each day.

It’s sad that we had to have our roof re-done after only 6 years, but now I feel safe knowing the job was done right.

Thanks to Jeff and Bill for the professionalism and the high level of integrity!

I will recommend Roofstar to all of my friends.

I have had several neighbors ask about your company and have given favorable recommendations to this point. Your team was very professional and I think to this point did a great job! I am in sales as well and just to let you know Mike was very professional in his meeting with me and his presentation and follow up made the difference between other companies.

Thank you Jeff. Your team (Juan Diaz and crew) did an outstanding job and we really appreciated the daily clean up. Awesome.

I have a new roof today thanks to Roofstar. From the estimate with Chris with understanding the process. Able to talk to all top brass with the care and interest in sharing the process through the team that showed up and did The work. Always willing to answer my questions I am thrilled with the results. Thanks Jeff, Jose, Juan, and Chris. I would highly recommend your team. Your onsite workers were fabulous.

This is the second time I’ve used Roofstar for roof repairs. Jeff and Roofstar has been honest and fair with their prices compared to other companies however the big difference to me was with the customer service. Jeff Knudson, the owner, came out to our house personally to explain to me what the problem and the options were. Not everything was “urgent” or “required” to be repaired; some items were necessary and some were “nice to have” in order to prevent future repairs. I appreciated the honesty and the option to select the level of repairs that I needed and fit into my budget. Outside of some delays early on during the quote process, the work was completed timely and per the quote provided, no hidden fees or changes to the original quote. I am very happy with the work performed by Roofstar and will recommend Roofstar to any friends and neighbors requiring roof work.

I have been so impressed with Roofstar! First let me say I was amazed with Mathew. From the first time he came to our house. Mathew was running about 5-10 minutes late. Mathew called and let me know he was close but would be a few minutes late. He was less than 5 minutes late. What a nice touch! Looking at his age as he appeared young, I wondered how much can he know about roofing? When Mathew came off the roof and explained every picture he took I was impressed. It was obvious he knew how to inspect a roof.

Mathew’s follow up was exactly what he said it would be. This day and age that type of service is hard to find!

On the 2 occasions that I spoke to your staff on the telephone I hung up thinking these employees must love their boss, because they cared so much for his customers.

I don’t make a habit out of sending this type of email, because we just expect good service. Your employees went above and beyond good service.

I look forward to refer friends and family in the future, hoping I never need your service again, but I know where I will call if I need my roof fixed.