The time has come. Your 20-year-old roof is ready for you to hire a roofing contractor, one you can trust that will tell you the truth about your roof. A good, comprehensive list of questions to ask your roofing contractor will get you the answers you need to hire the most trustworthy and highly-qualified roofing contractor.
Questions and Answers to Get You The Best Roofer
Asking the right questions will get you the answers you need to make the right decision on a qualified roofing contractor. Below, we have listed some key questions and the responses you should expect.
Q. Are you properly licensed and insured? The answer needs to include all employees and subcontractors. Ask to see the paperwork and make sure your contractor provides you with a copy of their license and confirm their physical address.
Q. Are you Experienced? You will definitely want to know and confirm how long the roofing contractor has been in business. If less than 10 years, it will be difficult to determine the quality of their work. Are you getting a 10- or 15-year warranty from a company that has only been in business for a few years? How would they back that up?
Q. Are you a local or regional company? There is less chance of potential issues when you choose a local contractor. They are more familiar with local rules and code regulations and have a relationship with area crews and suppliers. Especially if you are dealing with replacing or repairing a roof due to a monsoon storm claim. You will want to watch out for out-of-area storm chasers/contractors who pressure you to sign a contract.
Q. Can you give me solid referrals? In addition to past customers, your Insurance Agent is also a good advocate as they want to be sure you are more than satisfied with your roofing contractor. Many Agents recommend Roofstar Arizona, Inc. to assist their clients through a claim process.
Q. Can you give me an extensive warranty and will it include workmanship coverage? If a roof is installed incorrectly, it may take months or years for the damage to show up—and insurance won’t pay for it. If the contractor won’t fix it (or worse, has gone out of business), your only recourse is to pay for their mistake yourself. However, if your contractor was licensed, compensation may be available through the Arizona Registrar of Contractors.
Q. Who will be on the job site during the roof installation? This is super important because maintaining the job site and clearing it of debris can prevent accidents and also properly supervise the roofer’s work.
Q. Do you need to come inside my home for the estimate? This will depend on the initial inspection. Not all estimates require us to go inside the attic, but you’ll know ahead of time when we need attic access.
Have More Questions About Your Roof? Get The Truth!
After reviewing these questions and getting your answers with us we are certain you will find that we will tell you the truth about your roof. Call Roofstar Arizona today at (480) 426-1915 – and ask all the questions you want and get an accurate estimate from Roofstar Arizona Inc., a roofing company you can trust.
Contact Roofstar Arizona
This is a great company to work with. Worked with them twice over a 10-year period and both great experiences. The last experience involved a very difficult leak in a sun room/solarium and the owner, Jeff, came out and hunted down the leak and made sure that it was resolved. Cannot recommend them high enough. Thank you to Jeff and the Roofstar team.
I have a new roof today thanks to Roofstar. From the estimate with Chris with understanding the process. Able to talk to all top brass with the care and interest in sharing the process through the team that showed up and did The work. Always willing to answer my questions I am thrilled with the results. Thanks Jeff, Jose, Juan, and Chris. I would highly recommend your team. Your onsite workers were fabulous. Make it a great day.
Jeff found problems we knew were wrong with our roof that other Roofers who inspected & gave proposals missed. He was very straight forward, honest & always making sure our questions were answered. He & his crew showed us materials being used & explained everything! He got on the roof during the work to make sure things were going right. His crew are outstanding, respectful, honest and very clean. Couldn’t be more satisfied!! He came highly recommended & we can see why! Thank you Jeff, Juan and Crew for all your hard work. They care & take pride in their work & customers!
Ron & MJ P.
From start until finish, Roofstar Arizona was the perfect choice for our house. We were given a very clear and thorough quote for the work our 30+ year old roof needed; we could’ve choose to ‘band-aid’ key areas and spend less, or we could spend the money and fix it right. We had saved and knew we’d have to spend a good amount of money for the work, but Roofstar was professional enough to offer choices. We had a slight miscommunication with regard to instruction with the on-site supervisor, and though we were able to easily clear things up, Roofstars’ owner Jeff drove himself to our home just to make sure our minds were at ease. Excellent touch. The workers were courteous and very thorough with the work. They stuck to the time needed to complete (we had good weather), and our home has a new roof, ready for the next 30 years. It looks great, and we have the confidence knowing the job was done right. Great work, guys. Highly recommend this company.
….03/2020–an update–we’ve had a few rainy days since the roof work–and everything is in fantastic order. These guys did a great job for us, and I know they will for you, too.
Roofstar provided professional inspection and detail quotes on the repairs needed to be done for our properties. We collected a few quotes from different roofing companies for comparison. Roofstar repair cost was very competitive and reasonable. We ultimately chose to go with Roofstar because we felt confident that they would take care of the problems. They came back to correct the minor issue that we had and finished the job to our satisfaction without further questions. We would highly recommend Roofstar to our families and friends.
Love that they didn’t try and sell you a roof and repaired. Thanks for helping us get by to save up for complete repair. Work was done timely. I loved they had women roofers!
We just want to thank you (Jeff) and your employees for the excellent and professional job in replacing our tile roof. Your employee’s (Juan Diaz and crew) were diligent, neat, pleasant, worked independently and very competent. It was such a pleasure to do business with a company with such high standards. We would highly recommend your company without reservations.
Duane and Elaine H.
Very impressed with Jeff’s response to my concern over a rain caused leak in our ceiling.
Jeff arrived promptly in the a.m. for an evaluation, congenial, confident – integrity fully present. The same characteristics I respected, wanted and needed and had happily experienced the moment I met him. After observing the rather slight damage to the ceiling we went to the roof where he promptly flattened himself atop the shingles and like a practiced detective began to assess shingles and flashing, etc, in order to create a likely scenario that might have generated a leak. His minute attention to detail was impressive.
Having isolated the potential problem he proceeded to caulk here and there. He also took the time to address other concerns that I had regarding roofing issues going forward.
All in all Jeff delivered the kind of prompt, competent service all homeowners seek, are entitled to, and hope for in a tradesman.
Thank you, Jeff for living the kind of values that make owning a home worth the while.
Thanks, Jeff. We appreciate your prompt, professional and courteous service. Your team (Pedro Diaz and crew) was great.
Jeff Knudson and Roofstar Arizona, Inc. came recommended to us. Much time was spent with physical, hands on inspection of our roof and specific “problem areas”. Each issue was thoroughly explained and reasonable solution provided. Repair was scheduled within 24 hours of accepting offer. Repair agents arrived on time and introduced themselves and explained what they were going to do. At the end of day one, the supervisor stopped to check on progress and see if an early start the next morning was alright with us. Each day grounds were cleaned leaving no sign anyone was here. On final day the laborers let us know they were finished. Within an hour Jeff arrived and made many trips up the ladder to inspect and made a short list of things they needed to finish the next morning. Job done! EXTREMELY pleased with Roofstar’s service and recommend.
Sun Lakes, AZ
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